Privacy Policy

Who We Are

SyStemShock is a sole trader business operated by Lee Clark, based in Scotland, United Kingdom. Our website is systemshock.co.uk. You can contact us at [email protected].

What Data We Collect

We only collect personal data that you voluntarily provide to us, including:

• Your name and email address when you contact us or place an order
• Your delivery address when placing a Snap3dPrint order
• Photos you upload for 3D print orders
• Payment information — processed securely by Stripe. We never see or store your card details.

How We Use Your Data

We use your data only to:

• Process and fulfil your orders
• Respond to your enquiries
• Contact you about your order status

We do not use your data for marketing without your explicit consent. We do not sell, rent, or share your data with third parties except as required to fulfil your order (e.g. delivery services).

Stripe Payments

Payments on this site are processed by Stripe. When you make a payment, you are subject to Stripe's Privacy Policy. We receive confirmation of payment but never your full card details.

Cookies

This website uses minimal cookies. We do not use advertising or tracking cookies. Third-party services embedded in our site (such as Spotify) may set their own cookies, governed by their respective privacy policies.

Data Retention

We retain your personal data only as long as necessary to fulfil your order and comply with legal obligations. Order records are kept for 6 years in accordance with UK tax law. You may request deletion of your data at any time by contacting us.

Your Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Lodge a complaint with the ICO (ico.org.uk)

To exercise any of these rights, contact us at [email protected].

Contact

For any privacy-related queries: